We believe that a structured way of working is important to make sure that all the content we produce is created as quickly and accurately as possible. For all projects, we will:

  1. Confirm the content you need
  2. Provide you with clear details of payments of:
  3. Set realistic deadlines
  4. Stay in regular contact
  5. Use plain English

Confirm the content you need

The first thing we usually need to do is find out about what content is required. To start, there is an online form on the following pages that we recommend completing to help us work out what’s needed:

You can also contact us online if you would like more information on our services or other online content.

After completing a form or contacting us about an animated video, website or blog, we will email a list and/or description of the content to confirm if we have the correct details. Please make sure to check these details thoroughly and let us know if there are any corrections. Visit our government domains page for information on what happens after applying for a new government domain.

When the content list and/or description is confirmed, we will let you know the total costs payable and provide the payment details. Any changes required after this stage will most likely result in a change to the total cost.

Provide you with payment details

When the animated video, website and/or blog content has been agreed, we’ll send you a quote with the payment details. The payment details will include a plan which will usually split the amount into installments.

Animated video payment plans

Animated video payment plans will usually be split up as follows:

  1. The first payment would be due to begin the work and would be for 25% of the total amount.
  2. The remaining amount would be due when the video has been completed and is ready to send

Government domain payments

There are two payment types for government domains, applying for a new domain and renewing an existing domain.

Applying for a new government domain

We’ll send an invoice to pay for a new government domain within 30 days when an application has been confirmed as successful. This will include the amount for the domain and our fee. Failure to pay on time can result in the domain being lost.

Renewing an existing government domain

Government domains last for 2 years. We’ll send an invoice two months before the domain is due to expire requesting that you pay the renewal fee within 30 days. This will include the amount for the domain and our fee. Failure to pay on time can result in the domain being lost.

Website or blog payment plans

Depending on the amount of content needed, our website or blog payment plans will usually be split up as follows:

  1. The first payment would be for the website or blog hosting costs, which is payable at the start to begin the work.
  2. The second payment would be due 30 days after the work starts and the amount would be half of the total fee not including the hosting costs.
  3. The remaining amount would be due to be paid at whichever happens first out of the following:
    • 30 days pass after the second payment
    • when the website or blog is made public (usually when a custom domain is added)

Why do we ask for the hosting costs to be paid at the start?

We ask that you pay the hosting costs at the start because drafting a website or blog will take up our hosting space.

Paying the remaining amount before the website or blog is finished

We ask that the last payment is made at whichever happens first out of either; 30 days passing since the second payment, or when the website or blog is made public. We’d prefer to ask for the final payment when the website or blog is ready, but we also want to make sure that work is not left waiting. We try to avoid this by setting realistic deadlines. If the remaining amount is paid before the website or blog is ready, we will continue to work professionally and complete the work as soon as possible.

Set realistic deadlines

If we’re working with you, we’ll often ask you to provide a deadline date for any tasks you need to carry out, such as; sending us further information or checking a piece of content we’ve drafted. We’ll also provide realistic dates that we can carry out work too.

Please make sure any deadlines/dates that you provide to carry out tasks are realistic so that we can plan our work and get the content ready as soon as possible.

Missing deadlines or dates

Animated videos

Not providing information on time for animated videos can result in a delay to the video be completed.

Government domains

Paying late or not making a payment for a government domain can result in the domain being lost.

Websites and blogs

Missing deadlines or dates for website or blog work can result in the remaining payment becoming due before the website or blog is made public.

Stay in regular contact

We will stay in regular contact by providing updates on the work we are doing. We ask that customers update us too, especially about any delays to tasks they are required to carry out and if they will be unavailable at any time.

Use plain English

Everyone appreciates plain English, not only is it something we recommend using in all online content, but it’s also how we like to communicate. We always try to:

  • Avoid using jargon
  • Use familiar terms
  • Provide the full meaning of any acronyms