At Original Sumner Online Content, we offer support for the websites and blogs we provide.
We always recommend making websites and blogs as easy to maintain as possible, for example, we will always suggest using text that requires little or no changes.
Minor changes that are very quick to make, such as slight changes to text, may be made free of charge.
Our one-off support costs £35 an hour.
If you know that your website or blog is likely to need our support throughout the year, you can sign up for one of our support packages. You can use your support packages to:
- make regular updates
- add new content
- discuss analytics in more depth
- create online forms and more
Level 1 support package
- Includes: Two hours dedicated support per month (for 12 months).
- Cost: £600 per year (works out at £25 per hour instead of £35 one-off support)
Level 2 support package
- Includes: 4 hours dedicated support per month (for 12 months).
- Cost: £1000 per year (works out at about £21 per hour instead of £35 one-off support)
What happens if more hours are needed?
If you have a support package and need us to dedicate more time than the amount of support hours you have arranged, our one-off support costs will apply after the dedicated hours.
Changing a support package
You can change from a level 1 to a level 2 support package at any time. If this happens, the level 1 support will be stopped and a new 12 months level 2 support package will begin from an agreed month. We will take the unused level 1 payment off the level 2 costs.
You can not change from a level 2 to level 1 support package until the level 2 support has expired.
Unused hours don’t roll over to the following month.
Getting the most from your support package
Please contact us if you would like to know more about getting the most from your support package.
How to arrange support
You can contact us if you would like to arrange support for a website or blog from us.